Shipping & Return Policy

Domestic Shipping & Handling Policy

Where Does Shoe Warehouse Naples Deliver?

Shoe Warehouse Naples ships domestically within the United States and Alaska, Hawaii, Puerto Rico, Guam, as well as APO (Army Post Office) and FPO (Fleet Post Office) addresses. We are able to deliver to PO boxes. Please enter a delivery address for each order.

What are the shipping and Handling costs? 

FREE if minimum purchase amount of $175 USD is met.

Priority Mail 2-3 days =$9.95 USD.

Priority Mail Express Overnight = $15 USD.

Orders received by midnight Monday thru Saturday will ship the next day. All orders received on Sunday will ship on Monday. Shoe Warehouse Naples uses USPS as its trusted carrier for shipping and mailing.

Returns

We always aim to make sure our customers love our products. Given our products are high-end and often made-to-order, we are unable to provide refunds for online or in-store orders.

We do offer store credit and exchange options if your order is returned within 30 days of purchasing, with a receipt. Products must be unworn, unaltered, and undamaged. Items must be in their original packaging and in the exact condition in which they were received. A receipt is required for exchanges or store credit. 

The original charge for shipping is non-refundable.

Exchanges are not guaranteed as products can be in high demand or out of stock.

No refunds, returns, or exchanges on made-to-order or sale items. If you have an extenuating circumstance, please feel free to visit our contact page and email us directly to discuss your concern.